Preventive and corrective support under a customised SLA, with 24/7 availability and a team that has deep knowledge of every deployed infrastructure.
Maintaining critical infrastructure is not a commoditised service. It requires deep knowledge of the environment, immediate response capability and a team trained to intervene under the most demanding protocols. At Ploxus, maintenance is handled by the same team that performed the installation, guaranteeing operational continuity and a level of detail no external provider can match.
We work under customised maintenance contracts, with SLAs tailored to the criticality of each operation and the requirements of the CPD operator.
Scheduled periodic reviews in accordance with the agreed plan, with detailed status reports and traceability for every intervention.
Immediate ticket-based response when an incident arises, with response times agreed according to severity and criticality.
Technical rack cleaning, cable reordering and re-labelling when the infrastructure has evolved following multiple changes.
Replacement of faulty components, management of the RMA process with the manufacturer and controlled on-site reintroduction.
The data centre has no business hours. Neither does our team. We work on mission-critical infrastructure, where an unplanned incident can compromise services that thousands of users depend on.
That is why we offer 24/7 availability, 365 days a year, with immediate response capability. The exact SLA terms — response times, severity levels, escalation paths — are agreed privately during onboarding, in line with the requirements of each operator and the scope of the contract.
Tell us about your infrastructure and the service level you need.
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